Need Help?
Contact Us

Need help? Email us at
sales@lush-lush.com or call us
at (+65) 6858 5882

We are open daily
(including public holidays)
from 11am – 8pm

Centro Bianco building 73
Upper Paya Lebar Road #03-01
Singapore 534818

General Questions

Where are your furniture produced?

Although LUSH is a local establishment, we pride ourselves by working with suppliers & manufacturers from all over the globe & adhere to international standards in order to remain competitive. Each piece of furniture from our collection is carefully selected by us, from our highly reputable partners worldwide with assurance that quality is not compromised. 

Are all your furniture customisable?

Our customisation options are as follow:

  • Coffee Table (Selected models only) – Tabletop, Base
  • Dining Chair (Selected models only) – Material, Base
  • Sofas – Material, Size, Configuration, Colour, Base
  • Dining Tables – Tabletop, Size, Shape, Base
Can I purchase another set of covers / cushions for my sofa after I have made a purchase?

Yes you can as long as that particular model is still in production!

Are there any warranty?

All LUSH furniture comes with a 1 year manufacturer warranty except for showroom or display set sold with 6 months structure warranty.

Shipping & Delivery

Do you ship internationally?

Yes we do but only in container load of 20fts or 40fts.

How are your delivery charges like?

We provide free delivery & assembly service for orders above $1,000. For others, it is as follows:

  • Below $1,000 – $80 delivery charge + assembly 
  • Below $500 – $40 delivery charge + assembly 
  • Below $200 – $20 delivery charge for accessories only
What is the delivery lead time?

For customised/made to order sofas and dining tables, the production lead time is usually between 4 to 6 weeks.

Is there a storage fee for postponement of delivery date?

Free storage is capped at 1 month. After a month, a S$50 charge per cubic meter will be applied for each month thereafter.

Can I make a purchase now and only have it delivered months later?

Yes, you can make your purchase several months in advance and get it shipped and delivered at a later time. For postponement of delivery date, we offer free storage of your orders for 1 month. After a month, a S$50 charge per cubic meter will be applied for each month thereafter.

Shipping & Ordering

How do I place an order?

Our website is secured with the latest security update so you can place your order online safely by adding the products to cart and checking out with the various payment options available.

Alternatively, you can come down to our showroom at:

Centro Bianco Building
73 Upper Paya Lebar Road
#03-01
Singapore 534818

to get a look and feel of our products for yourself. We are open daily (including public holidays) from 11am – 8pm. You can also call us at +65 6858 5882 or email us at sales@lush-lush.com for assistance.

I need to cancel / amend my order. How do I do so?

Please call us at +65 6858 5882 or email to us at sales@lush-lush.com with your order ID, name & contact number. We accept up till 3 days from the date of order for any cancellation / amendment of order.

Are all the products listed on your website found in your showroom?

We only feature our most popular products and our curated collection online. If you have any enquiries or are looking for something else, please call us at +65 6858 5882 or email us at sales@lush-lush.com or visit us at our showroom to have a chat with us!

Account

How do I create an account?

Simply click HERE and follow the instructions to sign up. For a quicker process, connect your Google / Facebook account and you are done!

I have trouble logging into my account / I forgotten my password

Visit the login page by clicking HERE and click on “Forgotten Password”. An email with your new password will be emailed to you shortly.

Payment

What payment types do you accept?

We accept cash, cheque, bank transfer, Visa, Mastercard, American Express.

Do you offer any installment payment?

We offer 0% interest free for 12 months for Standard Chartered  credit card holders with minimum purchase of $1,000.